Privacy Policy –Sitter Haven

Privacy Policy

Sitter Haven’s Privacy Policy

Last Updated: July 26, 2024

Sitter Haven, through https://sitterhaven.com/, and otherwise offers various services to help its users find, coordinate, and maintain quality care. This Privacy Policy (“Privacy Policy”) is designed to explain the information we collect and how we use it to provide our services and give users a better experience. It applies to any users of https://sitterhaven.com/, our Services, and any web pages, mobile applications and mobile websites operated by us (collectively, the “Site”), including those who are seeking to find an individual or shared service provider through Sitter Haven (“ Families”) as well as those who are looking to promote their services through Sitter Haven (“Sitters”), and any users of any of the various services that Sitter Haven provides through the Site or any other channels, including email or over the telephone (collectively, “Services”),

For purposes of this Privacy Policy, the terms “Sitter Haven”,” “we,” “us,” and “our” refer to Sitter Haven. “You” refers to you, as a visitor or user or the Site or the Services. Other capitalized terms that are not expressly defined in this Privacy Policy have the same meaning as set forth in our Terms of Use.

By using the Site and/or the Services, you consent to our collection, storage, use and disclosure of your information as described in this Privacy Policy.

This Privacy Policy does not apply to information collected:

Through any other website operated by us (unless otherwise noted) or any third party; or
By any third party, including through any application or content (including advertising) that may link to or be accessible from or through the Site or the Services.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Site. By accessing or using this Site, you agree to this Privacy Policy, which may change from time to time. Your continued use of this Site after we make changes is deemed to be acceptance of those changes, so please check this policy periodically for updates.

Information We Collect and their Sources

How we collect and store information depends on the Services you use and the activities in which you participate. You can use some of the Site and Services without providing any information other than that automatically collected as described below. Visitors who access and browse the Site without registering are “Site Visitors.” In order to utilize some of the Services offered by Sitter Haven, you must register with us. All users who register with us are “Registered Users.”

Information you provide

Regardless of whether you are a Site Visitor or a Registered User, all information that you provide to us when registering, posting a job, posting a profile, communicating through the Site, discussing care options over the phone, utilizing our mobile applications or that you otherwise provide on the Site or by phone, email, postal mail or otherwise, will be stored by us. You represent and warrant to us that you have the right and authority to provide us all information you provide about yourself or others. You may provide us with information in various ways, including:

When registering

When you register directly through Sitter Haven, we will collect and store the information that you provide to us on our online registration forms. This may include, among other information, your:

first and last name
email address
home address
gender
birthday
phone number

If you register for a Service that requires you to pay a fee, we will also collect your payment method details, such as account number, expiration date, and security code, as well as your billing address, for payment purposes and your birthday, if not previously provided.

When registering as a Family and requesting care services or posting a job

If you are a Family, we collect and store the additional information that you provide to us on your job posting, request for care services, or that is otherwise included in a job posting or request for care services. This may include, among other information:

the type of care you are looking for, your schedule, location, hourly rate, number and ages of children, family members, or pets (if applicable), narrative job description, requirements for a Sitter
pictures and other information you choose to provide
health information, if you choose to provide it
any other information you choose to include in your job posting

When registering as a Sitter or posting a job

If you are a Sitter, we collect and store the additional information that you provide to us as part of the registration process, in maintaining your registration, or otherwise in your profile. This may include, among other information:

details on the care you offer, including for example the type of care you provide, your availability, your location, your level of education, languages you speak, your ability to drive
related services you provide
pictures you choose to post
your phone numbers
references, if you choose to provide them
any other information you choose to include in your profile

By telephone, email, postal mail, chat, or through social media

Both Site Visitors and Registered Users may provide information to Sitter Haven when they contact us or utilize certain Services by telephone, by email, postal mail, chat, or through social media. For example, if you call or email Sitter Haven to discuss care options over the phone or email, we will collect and store the information you to provide to us, including financial information, information about the care you or your family or others need, health information about you or the ones you seek care for, your contact information, etc. If you provide information about someone other than yourself, you represent that you have authority to do so.

Information provided by others
By Site Visitors, Registered Users and others

Sitter Haven also captures and collects information that Site Visitors, Registered Users and others provide about one another. For example, Sitters may invite Site Visitors, Registered Users or others to rate, comment on, or indicate their relationship to the Sitter on the Site. Additionally, certain Registered Users may post reviews about individual Sitters. Sitter Haven may also obtain and post audio or video recordings of Sitter references, which may also be accessed from the Site. In addition, certain Registered Users may communicate directly with one another through Sitter Haven platforms. Site Visitors, Registered Users and others also may provide us information about Registered Users by phone, email, social media, chat, or postal mail. Sitter Haven captures and stores all information it receives from Site Visitors, Registered Users and others about other Registered Users and Site Visitors.

By third parties to verify your information and representations

In order to promote the safety and integrity of the Site and Service, you authorize Sitter Haven, as provided in the Terms of Use, to utilize third party service providers to check your information on an ongoing basis against a variety of sources, which may include, but are not limited to, national criminal databases, sex offender registries, certain media streams, terrorist watch lists, criminal and fugitive watch lists, fraud watch lists, law enforcement reports, and other data to assist us in verifying the information you provide us (such as your name, address, email address, etc.) and the representations and warranties you make in the Terms of Use and on the Site (such as representations regarding your criminal background) (“Preliminary Membership Screens”). The results of any Preliminary Membership Screens will be made available to Sitter Haven.

By third parties that perform background checks

As provided in the Terms of Use, we may provide some or all Registered Users and Site Visitors with the ability to request from a third-party consumer reporting agency that a background check be run on themselves or on Sitters they are considering hiring using information that they and any subject Sitters may provide. Any such background checks will be subject to the terms we establish for such checks on the Site pages where they are requested or authorized, the terms of this Privacy Policy, and our Terms of Use. Sitter Haven may receive a copy of, or otherwise have access to, any such background check, unless otherwise specified in this Privacy Policy or the Terms of Use.

By service providers you use in connection with our Services

If you engage a service provider through Sitter Haven, such as a home care agency or a payments processor, that service provider may provide us with information about you or your loved ones, such as information relating to your transactions with the service provider.

By other sources

In addition, we may obtain information about you from other sources (e.g., partners, researchers, marketers, etc.), such as demographic data, and other information to enable us to comply with regulatory requirements, ensure the accuracy of data, better understand your likely interests, prevent fraud, etc. We may combine information that we collect from you with information about you from such other sources and use it in accordance with this Privacy Policy.

Information you expressly authorize us to collect

We may from time to time request permission to collect certain information from or about you. For example, if you use a mobile application of Sitter Haven, we may request permission to access information about the contacts listed in your mobile device phone book when you initiate an address book search for friends who have downloaded the application. We may also request permission to access and store your location (e.g., your precise GPS-based functionality on the mobile devices used to access the Site and Services). If you grant your permission, we will access and/or store such information unless you subsequently opt out by adjusting the settings in your mobile device. See your device manufacturer’s instructions for further details.

Automatically collected information

We may automatically collect certain information about the computer or devices (including mobile devices) you use to access the Site and Services as described in this section below.

Log files, IP addresses and information about your computer and mobile device

When you visit the Site, Sitter Haven receives the internet protocol (“IP”) address of your computer (or the proxy server you use to access the internet), your computer operating system, the type of web browser you are using, and browser language. If you are using a mobile device, Sitter Haven may also receive unique device identifiers and other information about your mobile or other device(s), and mobile operating system. We may correlate this information with other information we have about you. We may also automatically collect information related to the ways in which you interact with the Site and the Services, such as referring and exit pages, URLs, platform type, the number of clicks, domain names, landing pages, pages and content viewed (including ads viewed) and the order of such views, the amount of time spent on particular pages, the date and time you use the Services, error logs, and other similar information.

Cookies and other technologies

A cookie is a tiny data file that resides on your computer, mobile phone, or other device, and allows us to recognize you when you return to the Site using the same computer (or mobile device) and web browser. Like most websites, we and our service providers use cookies, and tracking pixels to track Site usage and trends, evaluate the effectiveness of our ads both on and off our Site, customize your experience on the Site and improve the quality of our Services. For example, using these technologies we can determine, among other things, which pages of our Site you visit and which ads you click on. Most browsers automatically accept cookies, but you can modify your browser settings to decline cookies. In some cases, however, doing so may impact your ability to use Sitter Haven. Tracking pixels do not identify individual users, and the analysis of data obtained by tracking pixels is performed on an aggregate basis.

Online analytics and advertising

When you visit our Site or open one of our emails, we may allow authorized third parties, such as ad servers, ad agencies, ad exchanges, ad technology vendors, and research firms, to place or recognize a unique cookie, pixel, and/or similar technologies on your browser in order to provide you relevant Sitter Haven advertisements as you surf the Internet. These advertisements may be targeted to you based on information these authorized third parties know or infer about you and include in the cookies placed on your browser, and/or on information about your Internet browsing activities gathered through your browser. If you prefer not to receive these online behavioral advertisements, you may opt-out here or here. In order for the opt-out to work, your browser must be set to accept third party cookies. Furthermore, if you buy a new computer or mobile device, change web browsers or delete the opt-out cookie, you will need to perform the opt-out task again. Please note that if you opt-out you may continue to receive Sitter Haven advertisements as you surf the Internet, including contextual ads based on the content on a webpage you are visiting. However, these advertisements will not be displayed based on information contained in, or collected by, cookies or other technologies placed on your browser when you visit our Site or open our emails.

We also use Google Analytics to measure Site usage and improve our visitor experience. The relevant data is provided to us by Google in the aggregate (i.e., individual users are not identified) and allows us to better understand our Site audience. The Google Analytics features implemented by us allow us (i) to evaluate and generate reports on certain demographic, behavioral, and interest metrics of users collected by Google, and (ii) to create advertising remarketing audiences and campaigns based on such metrics, which may be segmented into aggregated groups. Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings form at https://www.google.com/settings/ads.

Do Not Track Notice. Some browsers used to access the Internet may give you the option through “Do Not Track” settings associated with such browsers to request that a website operator not track your information across its website or other websites. We engage in such tracking in order to optimize and/or customize our Services, detect and respond to allegations of fraud, and to otherwise ensure the safety of our Registered Users and Site Visitors. While we do not currently honor such browser requests, we will not use your information in a manner that violates this Privacy Policy. In addition, you retain the ability to opt out of certain online analytics and advertising activities as discussed in this section above.

Social media features and widgets

Our Site includes social media features and widgets, such as the Facebook “Like” button and the Facebook “Share” button. These features may collect your IP address, the URL of the page you are visiting on our Site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the company providing it.

Purposes For Which We Use Information

In general, the information we collect is used for our business purposes: (1) to improve our Services and enhance your experience with Sitter Haven, (2) to enable us to provide a safer community for all of our Registered Users, and (3) to help us communicate with you. For example, we may use your information to:

register and service your account;
include in Family profiles, job postings and Sitter profiles;
contact you in response to questions and solicit feedback and input from you;
notify you about new features of the Services, special events, or products, services, and special offers, or other information that we believe will be of interest to you via email, SMS messages, or other media or networks;
administer sweepstakes and contests;
enable Families with each other and with Sitters to search based on the information the other has made available on the Site, and information others have provided about them;
connect Families with Sitters that appear to meet their needs and preferences;
enable Registered Users to search for, find, interact, connect and share information with other Registered Users they may have an interest in interacting with;
enable Registered Users who connect to Sitter Haven through Facebook to see which of their Facebook friends who have connected to Sitter Haven through Facebook are Registered Users or friends with other Registered Users who have connected to Sitter Haven through Facebook;
verify information you provide us as well as the representations and warranties you make to us in the Terms of Use or on the Site;
perform analytics and research aimed at improving the accuracy, effectiveness, usability, or popularity of the Services;
generate and review reports and data about our user base and usage patterns, including to improve the content and features of the Services or develop new Services;
otherwise help protect the safety and integrity of the Site and Sitter Haven users; and
personalize promotional messages or content on the Site, via email or other ads on Sitter Haven or third party sites.

We may aggregate and/or de-identify information collected by the Site, the Services, or via other means so that the information is not intended to identify you. Our use and disclosure of aggregated and/or de-identified information is not subject to any restrictions under this Privacy Policy, and we may disclose it to others without limitation for any purpose.

How We Share and Categories of Third Parties With Whom We Share Information

In addition to using the information collected by Sitter Haven for the purposes described above, we may also share your information with various third parties, as described below. Please review our sharing policy closely. By using our Site or our Services, you agree to allow us to share the information you provide to us in the ways described below. Your ability to make changes to what information is shared is described below in Section IV.

With All Site Visitors and Registered Users

If you are a Family or a Sitter, in order to increase your chances of finding a job or finding the care you need, we share with Site Visitors and Registered Users the information that is included in your job posting or profile, aside from your contact information, as well as the following registration information, which we may include in your job posting or profile: your first name, first initial of your last name, city, state, profile picture, and if you are a Sitter, your gender and, unless you opt-out, your age. With certain exceptions, you choose how much detail you want to include in either your job posting or your profile. We may also share on your profile or job posting any company reviews you have posted on our Site, whether you have connected to Sitter Haven through Facebook, and any connections you have with other Sitter Haven members, including the nature of those connections. If you are a Sitter and have elected to verify certain information with Sitter Haven or to have a background check performed, we may also disclose that information in your profile as a Registered User in addition to your response rate and any payment or payroll preferences you have indicated. If you post information in an online group forum, that information may be viewed by any Site Visitor or Registered User who accesses the forum. We may display personal testimonials of Registered Users and other endorsements on our Site or in other marketing materials. These testimonials or endorsements may include information such as the Registered User’s first name, first initial of last name, town and state. With a Registered User’s consent, we may include their full name.

With other Registered Users

In addition to the information that is provided to all Registered Users and Site Visitors, Sitter reviews and references are made available to certain Registered Users. If you are a Sitter, your phone number may be visible to certain Registered Users if you elect to share it in your profile. In addition, your approximate residential location (through Google map plotting) is made available to certain Registered Users and Site Visitors unless you elect to keep that information confidential.

If you are a Family or a Sitter, you will appear in search result listings if you match the search criteria used by a Sitter or Family, as applicable. Similarly, you may appear in emails sent to Sitters or Families in your area. Families may opt-out of being included in Sitter search results and in certain emails sent to Sitters. In addition, if you are a Family and you view the profile of certain Sitters, those Sitters will be able to see that you have viewed their profiles unless you opt-out of that information sharing. If you are a Registered User, your Sitter Haven online status may be made available to other Registered Users unless you elect to keep that information confidential. If you connect to Sitter Haven through Facebook, Instagram, or other social media, we may allow any of your Facebook, Instagram, or other social friends or connections who have connected to The Sitter Haven through social media to see that you are a Registered User. In addition, other Registered Users who have connected to Sitter Haven through Facebook, Instagram, or other social media will be able to see if you are friends or connect with any of their friends or connections on the same social media or if you share certain affinities or interests with them. If you provide information about someone other than yourself, you represent that you have authority to provide us the information and to authorize us to share the information in accordance with the terms of this Privacy Policy. Concierge, Inc. Such shared information would be subject to the terms of this Privacy Policy. If we terminate your registration for any reason, we reserve the right to send a notice of your termination to other Registered Users with whom we believe you have corresponded.

With vendors/service providers

We also share information with vendors with whom we have a contractual relationship and who perform services for Sitter Haven including, without limitation, vendors who provide email, demographic information, or geo-location information services, vendors who perform background checks or Preliminary Membership Screens, vendors who process or accept credit card payments, vendors who run classified advertising businesses, vendors who send SMS messages to Registered Users’ mobile phone numbers, vendors who provide services that enable us and other third parties to detect and prevent fraud, in each case to the extent applicable. In certain cases (such as for vendors who help facilitate our online communication services or provide fraud detection and prevention services), the information we share may include the contents of written and audio messages you send through our online communication platforms.

With listings in and through Google and other public search engines, social media sites (e.g. Facebook, Google+), and on other third party websites)

In an effort to further facilitate the ability of Families or Sitters to find a caregiver or job, selected information contained in Family job postings and Sitter profiles, which may include photo, first name, first initial of last name, city, state, and job/provider description, may also be shared with third party search engines, social media sites, and other third party websites or vendors who run classified advertising and other businesses, and thus may be listed in third party web site search results and on third party websites, which would make that information available to the public and allow them to link to your Sitter Haven posting. If you post information in a Sitter Haven online group forum, your content, including your name as the contributor, may be displayed in third party search engine results and available to the public.

With Facebook if you connect to Sitter Haven through Facebook

If you connect to Sitter Haven through Facebook, Instagram, or other social media, you may elect to post certain of your activities on Sitter Haven back to your Facebook, Instagram, or other social media account. You will be prompted to decide whether or not to share those Sitter Haven activities back to your Facebook, Instagram, or other social media account.

As required by law or for reasons of safety

We may disclose your information when we believe in good faith that such disclosure is appropriate in order to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, situations involving potential threats to the health or physical safety of any person, violations of this Privacy Policy, the Terms of Use, and/or to protect the rights and property of Sitter Haven, our employees, Affiliates, users, and the public. This may involve the sharing of your information with law enforcement, government agencies, courts, and/or other organizations.

With our affiliates

You acknowledge and agree that we may disclose any of the information we’ve collected about you to any of our affiliates or subsidiaries for the purposes of providing you with the Services, operating the Site, soliciting you for potential employment opportunities with those affiliates or subsidiaries, and our other commercial purposes, including those of our affiliates and subsidiaries.

With Your Consent

We also may share your information with other third parties if you consent to the sharing.

Background Checks

Sitter Haven offers various background check services from consumer reporting agencies. If you authorize a background check to be run on you in response to a request by a Family who is considering hiring you, the results of the check will be shared directly with the Family. If you are a Registered User who has requested a background check through Sitter Haven, a statement may be included in your profile to confirm that you have completed that check. The service provider who completes the background check may also send the results to you by email or postal mail. You acknowledge that sensitive material may be included in your background check, and that you are responsible for providing us and our service provider (if applicable) with correct information. If you are a Registered User of the Site and have requested such a background check, a statement may be included in your profile to confirm that you have completed that check. However, we will not share the check or results with any other Site Visitor or Registered User unless you specifically consent through the Terms of Use or otherwise. The service provider who completes the background check may send the results to you by email or postal mail.

Business Transactions

In the event we go through a business transition such as a merger, acquisition by another company, or sale of all or a portion of our assets, your information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of ours or that acquirer’s affiliates may continue to process your information as set forth in this Privacy Policy.

Your Communication Choices

By becoming a Registered User, you are consenting to receive certain email communications from us, such as special offers, tips and advice, notifications of new Families or Sitters in your area, customer surveys and administrative notices. You have a choice at any time to stop us from sending you emails for marketing purposes by notifying us. You also have the option to opt out of receiving certain other emails from Sitter Haven, such as certain educational emails, by notifying us. You can also opt out of commercial email messages by following the “unsubscribe” link included in these messages. Please note that despite any indicated email marketing preferences, we may continue to send you administrative emails regarding Sitter Haven, including, for example, notices of updates to our Privacy Policy, notifications of new Families or Sitters in your area, responses to job postings from Sitters, and responses to job applications from Sitters, if we choose to provide such notices to you in this manner. You may also opt-out of receiving unsolicited marketing calls from us regarding your Sitter Haven account by notifying us. If you have opted in to receive SMS messages from us but would now like to opt out, you may do so by notifying us. If you are a Family, certain Sitters may initiate contact with you directly using the messaging features of Sitter Haven Site. You have an option at any time to stop permitting Sitters from initiating contact with you by notifying us.

Changing or Removing your Personal Information and Closing your Account

You can update certain of your information by logging into your account and accessing your account settings. If you would like to remove some of the information you have posted on the Site, such as information you posted in profiles and job postings, you may do so by editing or deleting that item in your settings or by contacting us. If you no longer wish to participate in our Services, you may close your account directly by contacting us or through your account settings. If you close your Sitter Haven account, we will remove your name and other contact and identifiable information from our publicly viewable database. If you close your account, we have no obligation to retain your information, and may delete any or all of your account information without liability. However, we may retain information related to you if we believe it may be necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, de-identified information, account recovery, auditing our records, enforcing our rights and obligations under our agreements, or if required by law. Sitter Haven may also retain and use your information if necessary to provide the Services to other Registered Users. For example, just as an email you may send to another person through an email service provider resides in that person’s inbox even after you delete it from your sent files or close your account, emails you send through Sitter Haven to other Users, as well as your contributions to Sitter Haven groups, may remain visible to others after you have closed your account. Similarly, other information you have shared with others, or that others have copied, may also remain visible. Sitter Haven disclaims any liability in relation to the deletion or retention (subject to the terms herein) of information, or any obligation not to delete the information. Sitter Haven does not control when search engines update their search index or cache, which may contain certain job posts, profiles or other information that have since been removed from Sitter Haven’s Site.

Collection of Information from Children

Sitter Haven’s Site and Services are not intended for individuals under the age of 16. Moreover, if we become aware that we receive personal information from children under the age of 16, we will take reasonable steps to delete it as soon as practicable.

How We Protect Information

We have implemented a variety of administrative, technical, and physical security measures to protect against the unauthorized access, destruction, or alteration of your information. These safeguards vary based on the sensitivity of information that we collect, process, and store and the current state of technology.

Although we take appropriate measures to safeguard against unauthorized disclosures of information, we cannot guarantee that information that we collect will never be disclosed in a manner that is inconsistent with this Privacy Policy.

Links to Other Websites

The Site and Services may contain links to third-party websites and services. However, we are not responsible for the privacy practices employed by those web sites or services, nor are we responsible for the information or content they contain. This Privacy Policy applies solely to information collected by us through the Site and Services; thus when you use a link to go from the Site or Services to a third-party web site or service, this policy is no longer in effect and the privacy policy of such third-party site or service will govern.

Changes to Our Privacy Policy

Sitter Haven reserves the right to change this Privacy Policy and our Terms of Use at any time. We will notify you about and provide you with choice about material adverse changes to this Privacy Policy or in our practices as required by applicable law. Material adverse changes will go into effect 30 days after we notify. Non-material changes or clarifications will take effect immediately upon posting of the updated policy on our Site. You should periodically check www.sitterhaven/privacy-policy for updates. for updates. Your use of the Site or the Services after such effective date will constitute acceptance by you of such changes.

Privacy Information for California Residents

Throughout this Privacy Policy, we discuss the specific pieces of personal information we collect from and about users of our Site and Services. In accordance with the CCPA, as amended by the California Privacy Rights Act of 2020, we are providing you with additional information about the personal information we collect from California residents, how we disclose that personal information, and your privacy rights.

Personal Information We Collect, Use, and Disclose

As discussed throughout this Privacy Policy, we collect personal information directly from you, from our vendors and clients, and from the cookies and tracking technologies we use. The specific categories of personal information vary depending on the Site or Services you engage with and how you use them. In the past year we have collected and anticipate continuing to collect the following types of personal information from users and visitors of our Site and Services. For each category of personal information, we provide additional details about how we use and disclose the personal information we collect.

Identifiers and Other Non-Public Personal Information as described in California Civil Code § 1798.80(e), including, for example, name, address, email address, phone number, driver’s license, and/or IP address. We may use this personal information to provide services you have requested from us; to respond to inquiries; to service your account; for our day-to-day business operations; to protect against fraud or unauthorized transactions; and for safety and compliance. We may disclose your personal information within our corporate group and to our vendors and business partners to ensure security and integrity of our Site and Services; to provide services you request; as reasonably necessary to operate our business, including internal research and development; to perform activities to verify or maintain the quality or safety of our systems, Site, and Services and to improve, upgrade, or enhance them; to identify and repair errors in the functionality of our systems, Site, or Services; to detect and prevent illegal or malicious acts or violations of our policies or terms; and, as needed, to use for other short-term, transient purposes.

Characteristics of Protected Classifications, including, for example, gender or gender identity, health/medical conditions, and/or information obtained from a background check. We may use characteristics of protected classifications to provide services you have requested from us; to respond to inquiries; to service your account; and for safety and compliance. We may disclose your characteristics of protected classifications within our corporate group and to our vendors and business partners to ensure the security and integrity of our Site and Services; to provide services you request; and as reasonably necessary to operate our business, including internal research and development; and to detect and prevent illegal or malicious acts or violations of our policies or terms.

Commercial Information, including, for example, transaction data, purchase or use history or tendency, financial data (such as payment method details and billing address), and/or Services purchased, obtained, or considered. We may use commercial information to provide services you have requested from us; to evaluate and improve our Site and Services; to respond to inquiries; for our day-to-day business purposes; to service your account; to help us better understand your preferences; to enhance your experience by personalizing our Site and Services; to protect against fraud or unauthorized transactions; and for safety and compliance. We may disclose your commercial information within our corporate group and to our vendors and business partners to ensure the security and integrity of our Site and Services; to provide services you request; as reasonably necessary to operate our business, including internal research and development; to detect and prevent illegal or malicious acts or violations of our policies or terms; and, as needed, to use for other short-term, transient purposes.

Internet or Other Electronic Network Activity, including, for example browsing history, search history, and/or information regarding your interactions with our Site. We may use internet or other electronic network activity to provide services you have requested from us, including access to our Site features; for our day-to-day business purposes, including development or improvement of our Site and Services; to service your account; to protect against fraud or unauthorized transactions; and for safety and compliance. We may disclose your internet or other electronic network activity within our corporate group and to our vendors and business partners to ensure security and integrity of our Site and Services; to provide services you request; to perform functions needed to operate our business, including internal research and development; to perform activities to verify or maintain the quality or safety of our systems, Site, and Services and to improve, upgrade, or enhance them; to identify and repair errors in the functionality of our systems, Site, or Services; to detect and prevent illegal or malicious acts or violations of our policies or terms; and, as needed, to use for other short-term, transient purposes.

Geolocation Information, including, for example, information about the approximate location of you or your device. We may use geolocation information to provide services you have requested from us, such as recommending Sitters in your area; to enhance your experience by personalizing our Site and Services; to protect against fraud or unauthorized transactions; and for safety and compliance. We may disclose your geolocation information within our corporate group and to our vendors and business partners to ensure security and integrity of our Site and Services; to provide services you request; as reasonably necessary to operate our business; to identify and repair errors in the functionality of our systems, Site, or Services; to detect and prevent illegal or malicious acts or violations of our policies or terms; and, as needed, to use for other short-term, transient purposes.

Audio, Visual, or Other Similar Information, including, for example, voice recordings from customer service calls and/or photos you upload to your profile or job posting. We may use this information to provide services you have requested from us; to respond to inquiries; to service your account; for our day-to-day business operations including development or improvement of our Site and Services; to protect against fraud or unauthorized transactions; and for safety and compliance. We may disclose your information within our corporate group and to our vendors and business partners to ensure security and integrity of our Site and Services; to provide services you request; as reasonably necessary to operate our business, including internal research and development; to perform activities to verify or maintain the quality or safety of our systems, Site, and Services and to improve, upgrade, or enhance them; to identify and repair errors in the functionality of our systems, Site, or Services; and to detect and prevent illegal or malicious acts or violations of our policies or terms.

Professional or Employment-Related Information, including, for example, Sitter references, employment history, and/or certifications. We may use this professional information to provide services you have requested from us, including matching Sitters with Families; to respond to inquiries; to create and service your Sitter profile and account; for our day-to-day business operations; to protect against fraud or unauthorized transactions; and for safety and compliance. We may disclose your professional information within our corporate group and to our vendors and business partners to ensure security and integrity of our Site and Services; to provide services you request; as reasonably necessary to operate our business, including internal research and development; to perform activities to verify or maintain the quality or safety of our systems, Site, and Services and to improve, upgrade, or enhance them; and to detect and prevent illegal or malicious acts or violations of our policies or terms.

Inferences we draw from information we collect about you to create a profile of you, including, for example, information reflecting your preferences, characteristics, and/or predispositions. We may use inferences to provide services you have requested from us, including matching Sitters with Families and other content or information customization; for our day-to-day business operations; to protect against fraud or unauthorized transactions; and for safety and compliance. We may disclose inferences about you within our corporate group and to our vendors and business partners to ensure security and integrity of our Site and Services; to provide services you request; as reasonably necessary to operate our business, including internal research and development; to perform activities to verify or maintain the quality or safety of our systems, Site, and Services and to improve, upgrade, or enhance them; to identify and repair errors in the functionality of our systems, Site, or Services; and to detect and prevent illegal or malicious acts or violations of our policies or terms.

Sensitive Personal Information, including, for example, your account login credentials, precise geolocation information, contents of communications between Sitters and Families on our Site, and/or health data. When collected, we only use or disclose sensitive personal information for the purposes allowed by the CCPA and its implementing regulations. We may use or disclose sensitive personal information when reasonably necessary to provide services you have requested from us or expect us to provide; to protect your physical safety or that of others; for our day-to-day business operations, including servicing your account and providing customer service; to protect against fraud or unauthorized transactions; to perform activities to verify or maintain the quality or safety of our systems, Site, and Services and to improve, upgrade, or enhance them; and to detect and prevent illegal or malicious acts or violations of our policies or terms.

In addition to the uses and disclosures of personal information described above, we may use and disclose any personal information we collect or maintain as reasonably necessary to comply with law and legal requirements; to cooperate with and respond to law enforcement requests; or as otherwise required by applicable law, court order, governmental regulation, or other legal process.

Any personal information we collect and maintain may be provided to our professional advisors, including accountants, auditors, consultants, and lawyers, when reasonably necessary for our professional advisors to perform services for us and give us appropriate advice.

Any personal information we collect and maintain may be given to another company in the event of a sale, merger, or other acquisition of some or all of our assets or business or as part of the negotiation or evaluation of such sale, merger, or other acquisition.

Our Retention of Personal Information

We keep personal information for as long as necessary to accomplish the purposes described in this Privacy Policy and Notice or as otherwise required or permitted by applicable law. This generally means holding your personal information for as long as at least one of the following applies:

Your personal information is reasonably necessary to manage our business operations, including your relationship with us, or to satisfy another purpose for which we collected the information that was explained to you at the time of collection.
Your personal information is reasonably necessary for a purpose that is compatible with a purpose explained to you at the time of personal information collection.
Your personal information is reasonably required to protect or defend our rights or property, including when it is anticipated that your personal information will be needed for a court proceeding or other legal process.
We are required to keep your personal information for purposes of legal or regulatory compliance.
We are otherwise permitted to keep your personal information in accordance with applicable law.

For more information about our personal information retention practices, you may contact us using the contact details at the end of this Privacy Policy.

California Privacy Rights

California residents have certain privacy rights related to the personal information we collect and maintain about them. Any California resident may exercise these privacy rights directly with us or through an authorized agent, who will use the same processes to submit privacy rights requests to us. You may exercise any of your privacy rights by submitting your requests by email to info@[email protected]. We never discriminate against users who choose to exercise their privacy rights.

Before responding to your privacy rights request, we may need to verify your identity. We typically verify your identity by (i) asking you to log in to your account with us, or (ii) matching two or more data points (for example, full name and email address) provided by you with data points maintained by us. If we are unable to verify your identity, we may request additional information from you.

Right to Know – You have the right to know about your personal information we collect and use. You also have the right to obtain a copy of your personal information. Specifically, you may ask us for the following:

The categories of personal information we have collected about you;
The categories of sources from which the personal information was collected;
Our business or commercial purposes for collecting, selling, or sharing your personal information;
The categories of personal information we have sold or shared about you and the categories of third parties to which each category of personal information was sold or shared;
The categories of personal information we disclosed about you for a business purpose and the categories of persons to which it was disclosed; and/or
The specific pieces of your personal information we have collected.

Right to Correct – You may ask us to correct your personal information if you believe your personal information is inaccurate or incomplete.

Right to Delete – You may ask us to delete your personal information.

Right to Opt Out – We only “sell” or “share” personal information, as those terms are defined under the CCPA, through our use of third-party tracking technologies. You may opt out of the selling and sharing of personal information by contract us at [email protected].

If you choose to use an opt-out browser signal, such as the Global Privacy Control, you will be opted out of our sale and sharing of personal information to the extent practicable.

Privacy Information for Virginia Residents

Throughout this Privacy Policy, we discuss the specific pieces of personal information we collect from and about users of our Site and Services and how we use and disclose that personal information. In accordance with the Virginia Consumer Data Protection Act (VCDPA), we are providing you with additional information about your privacy rights.

Virginia Privacy Rights

Virginia residents have certain privacy rights related to the personal information we collect and maintain about them. You may exercise some privacy rights through your account, for example, updating your contact or profile details. You may exercise any of your privacy rights by contacting us at [email protected]

We respond to privacy requests as soon as possible and generally within 45 days. We will let you know if our response will take more than 45 days. We may comply with the request in whole or in part or deny the request in whole or in part. If we deny your request, we will let you know why, unless we are legally prohibited from doing so. If you disagree with our response, you have the right to appeal our decision. Information about exercising your right to appeal will be provided in our response to your privacy rights request.

Right to Access – You have the right to request access to and obtain a copy of any personal data that we have related to you.

Right to Correct – You may ask us to correct your personal information if you believe your personal information is inaccurate or incomplete.

Right to Delete – You may ask us to delete your personal information.

Right to Opt Out – We do not sell personal information or use personal information for profiling as those terms are defined in the VCDPA. We may process your personal information for targeted advertising, as that term is defined in the VCDPA, through our use of third-party cookies and tracking technologies. You have the right to opt out of targeted advertising. You may opt out of targeted advertising by clicking on the “Do Not Sell or Share My Personal Information” link in our Site footer and following the instructions provided.

Privacy Information for Nevada Residents

Under Nevada law, certain Nevada consumers may opt out of the sale of “personally identifiable information” for monetary consideration (as such terms are defined under Nevada law) to a person for that person to license or sell such information to additional persons. If you are a Nevada resident and you have purchased services or products from us, you may submit a request to opt out of any potential future sales under Nevada law by contacting us via e-mail at [email protected]. Please note we may take reasonable steps to verify your identity and the authenticity of the request.

Contact Us

If you have any questions on our Privacy Policy and practices, you can contact us via email at [email protected] or at:

Sitter Haven, Inc.
Attn: Legal Departmen

At Sitter Haven, we focus on supporting your family in developing a sense of safety and security by carefully curating the perfect candidate for your family’s needs.

Contact

Tel: 732-234-9957
Email: [email protected]

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